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Terms and conditions

Payment Policies:

We take major credit and debit card and Paypal, with Paypal powered by BrainTree gateway. Customer is responsible for the payment before shipping.

Shipping Rates:

Listed below are shipping details for Innoglue Inc, including the geographies shipped to, the service level offered, and the prices charged. Note that the Rates are based on shipping a single item. A single item is one ordered item, which can contain multiple packs within the item. Purchasing multiple items will results in multiple shipping charges. To save shipping charge, please purchase multiple packs in one single item.

 Shipping rates for all products

 

 

Standard

Expedited

Continental US Street

ETA

3 - 5 business days

1 - 3 business days

 

per Item

$2.93

$11.99

 

per Weight (lbs)

$0.00

$0.00

 

per Shipment

$0.00

$0.00

 

Continental US PO Box

ETA

3 - 5 business days

1 - 3 business days

   

 

per Item

$2.93

$11.99

   

 

per Weight (lbs)

$0.00

$0.00

   

 

per Shipment

$0.00

$0.00

   
 

Alaska and Hawaii Street

ETA

3 - 7 business days

1 - 3 business days

   

 

per Item

$2.93

$11.99

   

 

per Weight (lbs)

$0.00

$0.00

   

 

per Shipment

$0.00

$0.00

   
 

Alaska and Hawaii PO Box

ETA

3 - 7 business days

1 - 3 business days

   

 

per Item

$2.93

$11.99

   

 

per Weight (lbs)

$0.00

$0.00

   

 

per Shipment

$0.00

$0.00

   
 

US Protectorates Street

ETA

4 - 8 business days

2 - 4 business days

   

 

per Item

$2.93

$11.99

   

 

per Weight (lbs)

$0.00

$0.00

   

 

per Shipment

$0.00

$0.00

   
 

US Protectorates PO Box

ETA

4 - 8 business days

2 - 4 business days

   

 

per Item

$2.93

$10.99

   

 

per Weight (lbs)

$0.00

$0.00

   

 

per Shipment

$0.00

$0.00

   
 

APO/FPO Street

ETA

18 - 32 business days

8 - 16 business days

   

 

per Item

$2.93

$14.99

   

 

per Weight (lbs)

$0.00

$0.00

   

 

per Shipment

$0.00

$0.00

   
 

APO/FPO PO Box

ETA

18 - 32 business days

8 - 16 business days

   

 

per Item

$2.93

$14.99

   

 

per Weight (lbs)

$0.00

$0.00

   

 

per Shipment

$0.00

$0.00

   
 

Canada

ETA

5 - 10 business days

---

   

 

per Item

$15.99

---

   

 

per Weight (lbs)

$0.00

---

   

 

per Shipment

$0.00

---

   
 

Europe

ETA

10 - 20 business days

---

   

 

per Item

$15.99

---

   

 

per Weight (lbs)

$0.00

---

   

 

per Shipment

$0.00

---

   
 

Asia

ETA

10 - 16 business days

---

   

 

per Item

$15.99

---

   

 

per Weight (lbs)

$0.00

---

   

 

per Shipment

$0.00

---

   
 

Outside US, Eur., CA, Asia

ETA

10 - 20 business days

---

   

 

per Item

$15.99

---

   

 

per Weight (lbs)

$0.00

---

   

 

per Shipment

$0.00

---

   

 

 

Region Key

Continental US

Continental US states not including Alaska and Hawaii

Alaska and Hawaii

Alaska and Hawaii

US Protectorates

American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)

APO/FPO

Army Post Office and Fleet Post Office

Canada

Canada

Europe

Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia

Asia

Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam

Outside US, Eur., CA, Asia

Brazil, Mexico, South Africa

 *Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges.

**We will ship all items within two days of receiving order. You will receive notification if there is any delay or cancellation of your order.

Once you placed an order, we will send you notification, and when shipped, tracking information, via email.  Please inspect the packaging of your items when they arrive. If you notice any damage please send photos and email them to us at sales@innoglue.com. 

Returns and Refunds

Please let us know as soon as possible if there is anything missing or damaged with your order. Returns must be made within 30 days from purchase or no refund will be made. Shipping costs will also be refunded if it a manufacturing quality issue or mistake on our part. An email will be sent to you when refund is authorized.